- Device status check: Ensure the device is in normal startup mode and at an appropriate distance from the router to avoid signal interference.
- Troubleshooting network connection Issues: Try using a mobile hotspot to connect the device to rule out the impact of network issues on the device going offline.
- Router status check: In case of router power outage or disconnection, try restarting the device; if the router has been changed or Wi-Fi information updated, reconfigure the device connection; if the router is overloaded, reduce the number of connected devices to observe the device connection status.
- Firmware update verification: Verify if the device's firmware has been recently updated, as a firmware upgrade could lead to network interruptions.
- Consider hardware issues: If the problem persists, it may be due to hardware failure. It is recommended to contact the seller or manufacturer for professional after-sales advice.
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