All Omajin devices currently operate only on the 2.4 GHz Wi-Fi frequency. Modern routers typically support both 2.4 GHz and 5 GHz frequencies, with the latter being preferable for standard devices like PCs, smartphones, and TVs. Since Omajin devices are incompatible with the 5 GHz frequency, it is essential to ensure that the 2.4 GHz Wi-Fi is set up for these devices to connect.
Many modern routers, such as those from TP-Link, feature a "Smart Connect" function, which broadcasts both frequencies under a single SSID (Wi-Fi name). This can make it unclear to users which frequency they are connected to.
Therefore, it is crucial to ensure that customers are connecting their Omajin devices specifically to the 2.4 GHz Wi-Fi. Our recommendation is always to verify that the device is being paired with the correct Wi-Fi frequency.
- Wi-Fi strength:
Pairing issues can also occur if you attempt to pair the camera in an area with weak Wi-Fi coverage. These devices, especially during the pairing process, require a stable and strong connection to the network. It is essential to ensure that the camera is in a location with strong Wi-Fi signal strength to complete successful pairing.
- Overloaded network:
Entry-level routers typically have the capacity to support approximately 10 to 20 connected devices, while mid-range routers offer expanded capabilities, supporting between 20 to 50 devices. However, flooding the network with an excessive number of devices can create various issues. For instance, network performance may slow down, and the router may become incapable of registering additional devices.
To solve this issue, you are are able to:- Upgrade the Router
- Remove unused devices
- Update Router Firmware
Updated